The intensification of e-commerce has resulted in fragmented and wasteful urban logistics networks, say researchers from consultancy Roland Berger. The Covid-19 pandemic led to increased online shopping plus, the demand for faster delivery. To keep up, logistics services implemented a fragmented approach, which has now resulted in even more challenges. In a study “From atomization to massification. Urban logistics must make a U-turn to achieve a sustainable future”, Roland Berger experts advise moving away from the current fragmented process of delivery, and urge stakeholders to work closely together to bundle flows and transform the entire ecosystem. Urban environments require additional coordination to realize a more sustainable and efficient delivery system.