September 24, 2024 US Chapter Forum – Aircraft Interiors: Changes and Upgrades with Jennifer Coutts Clay CMILT
Date/Time
Date(s) - 24 September 2024
5:00 pm EDT - 6:00 pm EDT
Please join the US Chapter online for a free 60-minute webinar on Tuesday, September 24 at 5pm (ET) / 4pm (CT) / 2pm (PT). Airliner interiors expert Jennifer Coutts Clay CMILT, author and publisher of the acclaimed JETLINER CABINS E-BOOK, the definitive guide to aircraft cabin interiors, will discuss airline retrofit and upgrade investment programs designed to improve the onboard passenger experience.
About the presenter:
Jennifer Coutts Clay CMILT, Principal, J. Clay Consulting
Jennifer Coutts Clay is a consultant providing technical advice and marketing support to the aviation industry, with a particular focus on airliner-interior and corporate-identity programmes. She has also been a Chartered Member (CMILT) of CILTNA since the 1980’s and is a member of the US Chapter of CILTNA.
At British Airways, during the 1970s, Jennifer earned broad experience in marketing and operational management assignments across the airline network. In 1979, she was appointed Head of Operations and Sales for Western USA, the first woman to be appointed to such a position in the airline. In 1982, she was appointed Head of Scotland at BA at the time when the airline was a launch customer for the Boeing B737 and B757 aircraft used on the UK shuttle routes. In 1984, Jennifer was appointed Controller of Corporate Identity, responsible for the implementation of the US $75-million ‘privatization programme’ associated with the British Airways transition from government to investor ownership. The work covered all aspects of the visual identity of the airline, including design programmes for the exteriors and interiors of the Concorde and subsonic fleets.
Jennifer joined Pan American World Airways in 1986 as General Manager, Product Design & Development. In this capacity, she completed a 3-year fleet upgrade programme, redesigning all major aspects of the Pan Am passenger service product. At this time, the airline was a launch customer for the Airbus A310-300 and the ATR42, and Jennifer played a key role in the development of the design implementation strategy for the interiors of these aircraft types.
Since the 1990s, as Principal of J. Clay Consulting, Jennifer has worked with a broad range of organizations, including short-haul and long-haul airlines, aviation suppliers, legal firms and design specialists. At United Express, she was a member of the team handling the introduction of the Canadair Regional Jet into commercial service; at South African Airways, she developed a three-class upgrade programme for the Boeing B747 fleet; and she was a certified consultant to the Port Authority of New York and New Jersey (PA-23925).
From 2000 to 2002, for the magazine Aircraft Interiors, Jennifer wrote a regular column based on her work experiences, and she served on the magazine’s Advisory Panel. In recent years, she has contributed to other industry publications including Aircraft Interiors International Magazine and Runway Girl Network. She has been a featured guest speaker at industry conferences, and on webinar, podcast and radio programmes.
Born in Scotland and educated in Britain, France and the US (she was a Fulbright Scholar at Cornell University), Jennifer is now an American citizen and resides in New York City. She is a member of The Cornell Club, the Institute of Directors, The Chartered Institute of Logistics and Transport and The Wings Club (Golden Eagle Status). Jennifer is a founding sponsor of the Crystal Cabin Award, a founding member of the Pan Am Historical Foundation Museum, and she serves on the Concorde Advisory Committee at the INTREPID SEA, AIR & SPACE MUSEUM, New York City.
Her website is: https://jetlinercabins.com/
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Last modified: 12 September 2024